Wondering How to Fix WhatsApp Not Sending or Receiving Messages, Why I am not able to send or receive messages on the Meta-owned instant messaging platform –
WhatsApp is an instant messaging service owned by Meta Platforms. Users can send messages, update statuses, and do many other things on the platform.
Users have reported that they are not able to send or receive messages on the platform. We also faced the same issue but were able to resolve it.
So, if you are also one of those who are facing the same issue, you just need to read the article till the end as we have added the ways to fix it.
How to Fix WhatsApp Not Sending or Receiving Messages?
Many Android users are reporting that they are facing a problem where the WhatsApp messages not sending or receiving and when they are trying to send a message, they are seeing a clock icon instead of a tick mark icon. While iPhone users are reporting that their WhatsApp is keeping connecting and not able to send or receive messages.
In this article, we have added the ways by which you can fix the problem of WhatsApp not sending or receiving messages.
Check Your Internet
First of all, check whether you have a good internet connection or not because if your internet speed is too slow or down, you will not be able to send or receive messages on the platform.
If you are not sure about your Internet speed, you can try running an Internet speed test on your device. Follow the below steps to check your internet speed by running a speed test.
1. Open a browser and visit an Internet Speed Checker website on your device.
2. You can open fast.com, speedtest.net, etc.
3. Once opened, click on Test or Start if the speed test does not begin automatically.
4. Wait for a few seconds or minutes till it finishes the test.
5. Once done, it will show the download and upload speeds.
Now, check whether you have a good download or upload speed. If it’s low, switch to a stable network. After switching the network type, your issue should be fixed and you will be able to send or receive messages on WhatsApp.
Check if it’s down
There is a high chance that WhatsApp is down and that’s why you are not able to send or receive messages on the platform. Follow the below steps to check if it’s down or not.
1. Open a browser on your device and visit an outage detector website (like Downdetector, IsTheServiceDown, etc.)
2. Search for WhatsApp in the search box and hit enter.
3. Tap on WhatsApp from the appeared list.
4. Now, you need to check the spike of the graph. A huge spike on the graph means a lot of users are experiencing an error on WhatsApp and it’s most likely down.
5. If the WhatsApp servers are down, you need to wait for some time (or a few hours) as it can take a few hours for WhatsApp to resolve the problem.
Clear Cache Data
There might be chances that the cache data is causing the issue where you are not able to send or receive messages on the platform. Hence, you can try clearing them. Follow the below steps to clear WhatsApp’s cache data on your phone.
On Android
1. Open the Settings app on your Android phone.
2. Go to Apps then tap on Manage Apps or All Apps.
3. Select WhatsApp from the installed apps list to open App Info.
4. Alternatively, press and hold the WhatsApp app icon on the home screen then tap on the ‘i’ icon to open App Info.
5. Click on Clear Data or Mange Storage (on some Android phones, you will see Storage & cache, tap on it).
6. Finally, tap on Clear Cache to clear cache data.
On iPhone
iOS devices don’t have the option to clear the cache data. Instead, they have an Offload App feature that clears all the cached data and reinstalls the app. Follow the below steps to Offload the WhatsApp app.
1. Open the Settings app on your iPhone.
2. Go to General >> iPhone Storage.
3. Here, you will see WhatsApp, tap on it.
4. Now, click on the Offload app option.
5. Confirm it by tapping on it again.
6. Finally, tap on the Reinstall app.
Correct Date and Time
You also need to check whether your device has been set to the correct date and time or not because if it’s wrong, you might face some issues while sending or receiving messages on WhatsApp. Follow the below steps to correct the date and time on your phone.
On Android
1. Open the Settings app on an Android device.
2. Click on Date & Time (on some Android phones, you will find it under Additional Settings while on some devices, you will find it under System).
3. Now, turn on the toggle next to Use network-provided time or Set time automatically under the Date & Time section. Alternatively, you can manually enter the correct date and time.
On iPhone
1. Open the Settings app on your iPhone.
2. Navigate to General >> Date & Time.
3. Finally, turn on the toggle next to Set Automatically to correct the date & time.
Update the App
You can also try updating the WhatsApp app as the issue might be due to a bug or glitch on the WhatsApp app. Follow the below steps to update WhatsApp on your phone.
1. Open the Google Play Store or App Store on your device.
2. Search for WhatsApp in the search box and hit enter.
3. Click on the Update button to download the latest version of the app.
4. Once the app is updated, your issue should be fixed.
Conclusion: Fix WhatsApp Not Sending or Receiving Messages
So, these are the ways by which you can fix WhatsApp Not Sending or Receiving Messages. I hope you find this article helpful; if you did, share it with your friends and family.
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