Wondering How to Fix the “Not Connected to Internet” Issue on Netflix, Fix the “No Internet Connection” Error on Instagram, and Best Ways to Fix Connection Problem Issues on Netflix App –
Netflix is a subscription streaming service and production company. It has over 200 million paid memberships in over 190 countries enjoying TV series, documentaries, feature films, and mobile games across a wide variety of genres and languages.
For some users, the Netflix app is not working properly as they are seeing a “Not Connected to Internet” error while some are seeing a “No Internet Connection”. We also faced the same issue but were able to resolve it.
So, if you are also one of those who are facing the same error message, you just need to read the article till the end as we have added ways to fix it.
How to Fix the “Not Connected to Internet” Issue on Netflix?
There can be various for the Not Connected to Internet issue. Many users are complaining about the issue on different social websites. In this article, we have listed the ways to fix the error.
Check Your Internet
Check whether you have a good internet connection or not because if it’s low, you will get the Not Connected to Internet error on Netflix. If you are not sure about your Internet speed, you can run a speed test. Follow the below steps to run a speed test to check your internet speed.
1. Visit an Internet Speed Checker website on your device.
2. You can visit fast.com, speedtest.net, and others.
3. Once opened, click on Test or Start if the speed test does not begin automatically.
4. Wait for a few seconds or minutes until it finishes the test.
5. Once done, it will show the download and upload speeds.
Now, check whether you have a good download or upload speed. If it’s low, switch to a stable network. After switching the network type, your issue should be fixed.
Try Reloading the Web Page (PC)
Before moving on to the advanced fixes, let’s start with some of the basic ones as sometimes simply reloading the website fixes the error you are facing. Follow the below steps to reload the web page if you are using Netflix on a PC.
1. Click on the reload button at the top-left side or press the Ctrl+R key to reload the page.
2. Once reloaded, check if the error code is fixed or not.
If the above method does not work for you, then follow the next steps to fix the error.
Visit Netflix in Incognito Mode (PC)
You can also try using incognito mode on a browser on your PC without any browser cache and cookies data. Follow the below to do so.
1. Open a browser on your system.
2. Click on the three-dots icon and select New Incognito window or private window.
3. Alternatively, you can also open the incognito tab using Ctrl+Shift+N on the keyboard after opening the browser.
4. Now, visit the Netflix website and your issue should be fixed.
Clear Netflix App Cache Data
For many users, clearing the cache files of the Netflix app fixes the problem. Follow the below steps to clear cache data.
1. Open the Settings app on an Android phone.
2. Click on Apps then tap on Manage Apps or All Apps or See All Apps.
3. Select Netflix from the list of installed apps to open Netflix App Info.
4. Alternatively, long-press the Netflix app icon on the home screen then tap on the ‘i’ icon to open App Info.
5. On the App Info page, tap on Clear Data or Mange Storage or Storage Usage (on some devices you will see Storage & cache option, tap on it).
6. Finally, click on Clear Cache to clear the cache data.
iOS devices don’t have the option to clear the cache data. Instead, they have an Offload App feature that clears all the cached data and reinstalls the app. Follow the below steps to Offload the Netflix app.
1. Open the Settings app on your iPhone.
2. Navigate to General >> iPhone Storage >> Select Instagram.
3. On the next screen, click on the Offload app option.
4. Confirm it by tapping on it again.
5. Finally, tap on the Reinstall app.
Update or Re-install the App
You can also try updating the Netflix app as there is a high chance that the issue might be due to a bug or glitch in the app version which gets sorted in the latest version. Follow the below steps to update the Netflix app.
1. Open the Google Play Store or App Store on your device.
2. Search for Netflix in the search box and hit enter.
3. Click on the Update button to download the latest version of the app.
4. Once updated, your issue should be fixed.
5. If there is no update available then you need to re-install the app in order to fix the problem.
Check if it’s down
There might also be chances that the Netflix servers are down and that’s why you are getting the Not connected issue on the app. Follow the below steps to check if it’s down or not.
1. Visit an outage detector website on a browser (like Downdetector, IsTheServiceDown, etc.)
2. Search for Netflix in the search box and hit enter.
3. Now, you need to check the spike of the graph. A huge spike on the graph means a lot of users are experiencing an issue on Netflix and it’s most likely down.
4. If the servers are down, wait for some time (or a few hours) as it can take a few hours for Netflix to resolve the issue.
Disable Your VPN
If you are using the Netflix app after connecting to a VPN (Virtual Private Network) then there is a high chance that it’s the reason for the error.
Hence, we suggest you, turn off the VPN on your device and then use the Netflix app and your issue should be fixed.
Conclusion: Fix the “Not Connected to Internet” Issue on Netflix
So, these are the ways by which you can fix the “Not Connected to Internet” issue on Netflix. I hope you find this article helpful; if you did, share it with your friends and family.
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