How to Fix Snapchat Support Code SS09 Issue?

Snapchat is a popular instant messaging app and service which allows users to share moments with friends and family. Has your Snapchat been temporarily disabled? If so, in this read, you will learn how to fix the Snapchat support code SS09 issue.

How to Fix Snapchat Support Code SS09 Issue?

Many users have reported that they are getting an error message stating, “Due to repeated attempts or other suspicious activity, your access to Snapchat has been temporarily disabled. Support code: SS09” while trying to log in to the platform.

Support Code: SS09 happens when you make too many login attempts but failed to log in or it can also happen due to other suspicious activity like the compromisation of your account and when it happens, Snapchat will disable your account. In this article, we have added the ways by which you can fix the issue.

Unlock your Snapchat account

After getting the error, you need to unlock your Snapchat account from a browser. Follow the below steps to do so.

1. Open a browser on your device and visit


2. Sign in to your Snapchat account.

3. Once logged in, click on Unlock and unlock your temporarily blocked account.

Clear Cache Data

Clearing cache data fixes most of the problems including the support code error. Snapchat has the option to clear cache files within the app itself. So, you can easily clear cache data on your Android or iPhone. Follow the below steps to clear the Snapchat cache.

1. Open the Snapchat app on your device.

2. Click on your profile icon or Bitmoji at the top left side.


3. On the profile menu, click on the gear icon to open Settings.

4. Scroll down and you will find a Clear Cache option, tap on it.

5. Click on Clear All and confirm it by tapping on Clear.

Done, you have successfully cleared the cache data of Snapchat and your issue should be fixed.

Update Snapchat App

Check the App Store or Google Play Store to make sure you are using the updated version of the app. If not, you need to update the Snapchat app. Follow the below steps to update the Snapchat app.

1. Open the Google Play Store or App Store on your phone.

2. Search for Snapchat in the search box.

3. Click on the Update button to download the latest version of the app.

Done, you have successfully updated the app on your smartphone and your issue should be fixed. Alternatively, you can also uninstall and reinstall the app to resolve the problem.

Contact the Snapchat Support Team

If none of the methods works for you then you need to contact the support team. Follow the below steps to contact the Snapchat support team.

1. Head over to

2. Select the checkbox for I think my account was compromised.

3. Scroll down and fill up all the details like username, email, mobile number, and description.

4. Once filled, click on Submit.

After submitting the form, wait for a few days to get a response from the Snapchat team.

Conclusion: Fix Snapchat Support Code SS09 Issue

So, these are the ways by which you can fix the Snapchat support code SS09 issue. I hope you find this article helpful; if you did, share it with your friends and family.

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