Are you not able to send photos on Facebook Messenger and getting “Can’t Send Photos” or any other related error? If so, in this read, you will learn how to fix Messenger Not sending photos.
How to Fix Messenger Not Sending Photos?
Messenger is an instant messaging app and service developed by Meta Platforms. Messenger is connected to Facebook, and users will have to log in to their Facebook account in order to sign in and use Messenger. The platform allows us to send messages, and make voice and video calls to other users.
Many users have reported on different social websites that they are not able to send photos or images on the platform. In this article, we have added the ways by which you can fix Messenger Not Sending Photos.
Check Your Internet
First of all, check whether you have good internet connectivity or not because if your internet speed is low, you might not be able to send photos or images on the platform. If you are not sure about your internet speed, you can check it from a speed checker website. Follow the below steps to check it.
1. Open a browser on your device and head over to an Internet Speed Test website (like fast.com, speedtest.net, speakeasy.net, etc).
2. Tap on the Go or Start button if the speed test does not begin automatically.
3. Wait for a few seconds or minutes till it finishes the test.
4. Once done, it will show the download and upload speeds.
5. If your internet speed is low, you will need to switch to a stable network to resolve the issue.
Force Close the App
You can also try to fix the problem by force-closing the app as some users have reported that after force-stopping the Messenger app, they are able to use it without any issues. Here’s how you can do it.
On Android
1. Open the Settings app on your Android phone.
2. Go to Apps then click on Manage Apps or All Apps.
3. Tap on Messenger from the list of apps to open App Info.
4. Alternatively, on the home screen, long press the Messenger app icon then tap on the ‘i’ icon to open the App Info.
5. Here, you will see a Force Stop option, tap on it.
6. Wait for a few seconds then reopen the Messenger app and your issue should be fixed.
On iPhone
1. On the home screen of the iPhone, Swipe up from the bottom and hold.
2. Swipe up the Messenger app window to remove it.
3. Reopen the app and your issue should be fixed.
Clear Cache Data
Another way to try to fix the problem is by clearing the cache data as it fixes most of the problems a user faced on an app. Follow the below steps to clear the Messenger cache on your device.
On Android
1. Open the Settings app on your phone.
2. Click on Apps then tap on Manage Apps or All Apps.
3. Tap on Messenger from the list of apps to open App Info.
4. Alternatively, press and hold the Messenger app icon and click on the ‘i’ icon.
5. Tap on Clear Data or Mange Storage or Storage Usage.
6. Finally, click on Clear Cache to clear cache data.
On iPhone
iOS devices don’t have the option to clear the cache data. Instead, they have an Offload App feature that clears all the cached data and reinstalls the app. Here’s how you can Offload the Messenger app.
1. Navigate to Settings >> General >> iPhone Storage.
2. Here, you will see Messenger, tap on it.
3. Now, click on the Offload app option.
4. Confirm it by tapping on it again.
5. Finally, tap on the Reinstall app.
Update the Messenger App
Another way to fix the issue is by updating Messenger as app updates come with bug/glitch fixes and improvements. Here’s how you can update the Messenger app on your device.
1. Open Google Play Store or App Store on your phone.
2. Search for Messenger in the search box and hit enter.
3. Click on the Update button to download the latest version of the app.
Reinstall the Messenger App
You can also try re-installing the Messenger app on your device as some users have reported that uninstalling and installing the app again helps them in fixing the problem. Here’s how you can do it.
1. Long press the Messenger app icon and tap on Uninstall or Remove.
2. Confirm it by tapping on Uninstall or Remove button.
3. Once uninstalled, open Google Play Store or App Store on your phone.
4. Search for Messenger in the search box and hit enter.
5. Click on the Install button to download the Messenger app.
6. Once installed, open the app then log in to your account and your issue should be fixed.
Give Necessary Permissions
If you have not been given the necessary permissions like camera and media then you can’t send photos on the platform. Hence, you need to check and allow the necessary permissions to the app. Follow the below steps to do so.
On Android
1. Open the Settings app on your Android phone.
2. Go to Apps and then Manage Apps.
3. Tap on Messenger from the list of the installed app then click on App Permissions.
4. Click on Camera and Media (Photos and Videos) permission one by one and select Allow to enable the permission.
On iPhone
1. Open the Settings app on your iPhone.
2. Scroll down and tap on Messenger.
3. Turn on the toggle next to the Camera and Photos and select All Photos.
Use Messenger on your PC
You can try using Messenger on your PC or computer directly on a browser or on the Messenger desktop app. Alternatively, you can also access Messenger from the Facebook website.
Use a VPN
Another way to fix the problem is by connecting to a VPN in a different country like if you are from the US then try connecting to UK or India and vice versa.
Once connected to a VPN, force close the Messenger app then restart your device, then open the app, your issue should be fixed and you will be able to send photos on the platform.
Check if it’s down
If the above method does not work then there are chances that the Messenger servers are down or there is some technical glitch/bug. So, check whether it’s down or not. Here’s how you can check if Messenger is down or not.
1. Open a browser on your device and visit an outage detector website (like Downdetector, IsTheServiceDown, etc.)
2. Once opened, search for Messenger in the search box and hit enter or tap on the search icon.
3. Now, you will need to check the spike of the graph. A huge spike on the graph means a lot of users are experiencing an error on Messenger and it’s most likely down.
4. If the Messenger servers are down, wait for some time (or a few hours) as it can take a few hours for Messenger to resolve the issue.
Contact Support Team
If you are still facing the issue then you need to contact the Messenger team by reporting a problem. Here’s how you can report a problem from the Messenger app.
1. Open the Messenger app on your device.
2. Tap on your profile icon on the top left side.
3. Scroll down and click on Report a Problem or Report Technical Problem.
4. Describe your problem and mention that you are not able to send photos on the platform.
5. Once done, click on Send button to report the issue.
6. Wait for a few days or weeks and Facebook Team will resolve your problem.
Conclusion: Fix Messenger Not Sending Photos
So, these are the ways by which you can fix Messenger Not Sending Photos. I hope you find this article helpful; if you did, share it with your friends and family.
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