How to Fix Chat Not Opening in Messenger?

Are you not able to open messages chat on Messager as its crashing or showing a blank black or white screen? If so, in this read, you will learn how to fix chat not opening in Facebook Messenger.

How to Fix Chat Not Opening in Messenger?

Many users have reported that they are not able to open the chat on Facebook Messenger. There can be various reasons for the issue, one being an outdated app version. Other reasons could be cache data, and glitches/bugs in the platform. In this article, we have added some best ways to fix the problem.

Check Your Internet

Check whether you have good internet connectivity or not because if your internet speed is low, you might face some issues while using the app. If you are not sure about your internet speed, you can check it from a speed checker website. Follow the below steps to check it.

1. Open a browser on your device and head over to an Internet Speed Test website (like fast.com, speedtest.net, speakeasy.net, etc).

2. Tap on Go or Start button if the speed test does not begin automatically.

Advertisement
Check Your Internet Speed to Fix Chat Not Opening in Messenger

3. Wait for a few seconds or minutes till it finishes the test.

4. Once done, it will show the download and upload speeds.

Check Your Internet Speed to Fix Chat Not Opening in Messenger

5. If your internet speed is low, you will need to switch to a stable network to resolve the issue.

Clear Cache Data

Another way to try to fix the problem is by clearing the cache data as it fixes most of the problems a user faced on an app. Follow the below steps to clear the cache data of Messenger.

On Android

1. Open the Settings app on your phone.

Advertisement

2. Click on Apps then tap on Manage Apps or All Apps or See All Apps.

3. On the next screen, tap on Messenger from the list of apps to open App Info.

4. Alternatively, press and hold the Messenger app icon and click on the i icon.

5. Tap on Clear Data or Mange Storage or Storage Usage.

6. Finally, click on Clear Cache to clear cache data.

On iPhone

iOS devices dont have the option to clear the cache data. Instead, they have an Offload App feature that clears all the cached data and reinstalls the app. Heres how you can Offload the Messenger app.

1. Navigate to Settings >> General >> iPhone Storage.

2. Here, you will see Messenger, tap on it.

3. Now, click on the Offload app option.

4. Confirm it by tapping on it again.

5. Finally, tap on the Reinstall app.

Update the Messenger App

Another way to fix the issue is by updating Instagram as app updates come with bug/glitch fixes and improvements. Heres how you can update the Instagram app on your device.

1. Open Google Play Store or App Store on your phone.

2. Search for Messenger in the search box and hit enter.

3. Click on the Update button to download the latest version of the app.

Reinstall the Messenger App

You can also try re-installing the Messenger app on your phone as some users have reported on different social websites that uninstalling and installing the app again fixes the problem. Follow the below steps to reinstall the Facebook Messenger app.

1. Long press the Messenger app icon and tap on Uninstall or Remove.

2. Confirm it by tapping on Uninstall or Remove button.

3. Once uninstalled, open Google Play Store or App Store on your phone.

4. Search for Messenger in the search box and hit enter.

5. Click on the Install button to download the Messenger app.

6. Once installed, open the app then log in to your account and your issue should be fixed.

Check if it’s down

If the above method does not work then there are chances that the Messenger servers are down or there is some technical glitch/bug. So, check whether its down or not. Heres how you can check if Messenger is down or not.

1. Open a browser on your device and visit an outage detector website (like Downdetector, IsTheServiceDown, etc.)

2. Once opened, search for Messenger in the search box and hit enter or tap on the search icon.

Check if Messenger is down

3. Now, you will need to check the spike of the graph. A huge spike on the graph means a lot of users are experiencing an error on Messenger and its most likely down.

Check if Messenger is down

4. If the Messenger servers are down, wait for some time (or a few hours) as it can take a few hours for Messenger to resolve the issue.

Use Messenger on your PC

You can try using Messenger on your PC or computer directly on a browser or on the Messenger desktop app. Alternatively, you can also access Messenger from the Facebook website.

Conclusion: Fix Chat Not Opening in Messenger

So, these are the ways by which you can fix the problem of Chat not opening in Messenger. I hope you find this article helpful; if you did, share it with your friends and family.

For more related articles and updates, join our Telegram Group and be a member of the DailyTechByte family. Also, follow us on Google News, Twitter, Instagram, and Facebook for quick & latest updates.

You May Also Like:

Leave a Comment