Are you seeing an error message stating, “We are currently experiencing difficulty in processing your request. Please try again after some time” while trying to open or use the ICICI Bank iMobile Pay app? In this read, you will learn how to fix iMobile Pay “We are currently experiencing difficulty” alert message issue.
How to Fix iMobile Pay “We are currently experiencing difficulty in processing your request” Issue?
iMobile Pay is ICICI Bank’s official mobile banking application. It is a secure Mobile Banking application that offers over 200 banking services on your mobile. Some of the features of the app are to pay and collect money from anyone instantly using Unified Payment Interface (UPI). In this article, we have added the ways by which you can fix the issue.
Force Close the App
First of all, you need to force-close the app as some users have reported that after force-stopping the iMobile Pay app, they are able to use it without any issues. Follow the below steps to force close the app on your device.
On Android
1. Open the Settings app on your Android phone.
2. Go to Apps then click on Manage Apps or All Apps.
3. Tap on iMobile Pay from the list of apps to open App Info.
4. Alternatively, on the home screen, long press the iMobile Pay app icon then tap on the ‘i’ icon to open the App Info.
5. Here, you will see a Force Stop option, tap on it. Confirm it by clicking on OK.
6. Wait for a few seconds then reopen the iMobile Pay app and your issue should be fixed.
On iPhone
1. On the home screen of the iPhone, Swipe up from the bottom and hold.
2. Swipe up the iMobile Pay app window to remove it.
3. Reopen the app and your issue should be fixed.
Correct Date and Time
Some users have reported that after changing and correcting the date and time on their devices, they are able to get rid of the issue. Follow the below steps to correct the date and time on your phone.
On Android
1. Open the Settings app on your Android device.
2. Click on Date & Time (on some devices, you will find it under Additional Settings while on others you will find it under System settings).
3. Now, turn on the toggle next to Use network-provided time or Set time automatically.
On iPhone
1. Open the Settings app on your iPhone.
2. Navigate to General >> Date & Time.
3. Turn on the toggle next to Set Automatically.
Clear iMobile Pay Cache
You can also try clearing the cache data as it gives a refresh to the app and fixes most of the problems a user faced on it. Follow the below steps to clear the cache data of the iMobile Pay app on your device.
On Android
1. Open the Settings app on an Android phone.
2. Click on Apps then tap on Manage Apps or All Apps or See All Apps.
3. Select iMobile Pay from the installed apps list to open the App Info.
4. Alternatively, long press the iMobile Pay app icon on the home screen and tap on the ‘i’ icon to open App Info.
5. On the App Info page, click on Clear Data or Mange Storage or Storage Usage.
6. Finally, tap on Clear Cache to clear cache data.
On iPhone
iPhones don’t have the option to clear the cache data. Instead, they have an Offload App feature that clears all the cached data and reinstalls the app. Follow the below steps to Offload the iMobile Pay app.
1. Open the Settings app on an iOS device.
2. Navigate to General >> iPhone Storage.
3. Here, you will see iMobile Pay, tap on it.
4. On the next screen, click on the Offload app option.
5. Confirm it by tapping on it again.
6. Finally, tap on the Reinstall app.
Update the App
You can also try updating the app as updates come with bug/glitch fixes and improvements over their previous version. Follow the below steps to update the iMobile Pay app on your phone.
1. Open the Google Play Store or App Store on your device.
2. Search for iMobile Pay in the search box and hit enter.
3. If there is an update available for the app, click on the Update button to download the latest version of the app.
Reinstall the iMobile Pay App
If there is no update available for the iMobile Pay app, then you can also try re-installing the iMobile Pay app as it also refreshes the app. Follow the below steps to reinstall the app.
1. Press and hold the iMobile Pay app icon and tap on Uninstall or Remove.
2. Confirm it by tapping on Uninstall or Remove button.
3. Once uninstalled, open Google Play Store or App Store on your phone.
4. Search for iMobile Pay in the search box and hit enter.
5. Click on the Install button to download the iMobile Pay app.
6. Once installed, open the app then log in to your account and your issue should be fixed.
Turn OFF VPN
If you are using the iMobile Pay app after being connected to a VPN (Virtual Private Network) then you might face some issues while using it.
Hence, we suggest you, turn off the VPN and then force close the iMobile Pay app, your issue should be fixed and you will be able to use it without any issues.
Conclusion: Fix iMobile Pay “We are currently experiencing difficulty”
So, these are the ways by which you can fix the iMobile Pay “We are currently experiencing difficulty” issue. I hope you find this article helpful; if you did, share it with your friends and family.
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