How to Fix Can't Receive Messages on Instagram?

Wondering how to Fix Can’t Receive Messages on Instagram, Not being able to receive direct messages on a Meta-owned photo-sharing platform, Instagram DMs not receiving, I’m not able to receive messages on Insta –

Meta-owned photo and video-sharing platform, Instagram is a quite popular social media platform. It has millions of active users around the world.

Are you getting the error on your Instagram account stating Can’t Receive Messages? Don’t worry, we are here to help you.

So, if you are one of those who are facing the problem of Can’t Receive Direct Messages on Instagram, you just need to read the article till the end as we have listed the steps to fix it.

Table of Contents

How to Fix Can Not Receive Direct Messages on Instagram?

There could be many reasons why are getting the error on your account. It’s either because the servers are down or unstable/slow internet connectivity or outdated app version or others.

Whatever the reason is, in this article, we have listed some best ways to fix the issue you are getting on your account.

Restart Your Device

Restarting a phone fixes most of the problems, bugs, or glitches a user faced as it removes all the background processes.

Hence, Close the Instagram app and restart your smartphone. After Restarting, check whether you are able to receive messages on Instagram or not. If not, move on to the next solution.

Check Your Internet Speed

Check whether you have a good Internet Connection or not as if your internet speed is too slow, you might not get the messages on your account.

If you are not sure about your Internet speed, you can check it by running an Internet speed test on your device. Here’s how you can run a speed test.

Open a browser on your device.
Visit an Internet Speed Test website (e.g, fast.com, speedtest.net, openspeedtest.com, etc).
Once opened, click on Test or Start if it does not start the speed test automatically.
Wait for a few seconds or minutes till it finishes the test.
Once done, it will show the download and upload speeds.

Clear Cache Data

Clearing Cache data fixes most of the problems a user faced on an app. Here’s how you can clear the cached data of Instagram on an Android device.

Long-press the Instagram app icon and click on the ‘i’ icon to open App Info.
Here, tap Clear Data or Mange Storage or Storage Usage.
Finally, click on Clear Cache to clear cache files.

However, iOS devices don’t have the option to clear the cache data. Instead, they have an Offload App feature that clears all the cached data and reinstalls the app.

Also, you will not lose any data in this process. Here’s how you can Offload the Instagram application on your iPhone.

Navigate to Settings >> General >> iPhone Storage.
Here, you will see Instagram, tap on it.
Now, click on the Offload app option.
Confirm it by clicking on it again.
Finally, tap on the Reinstall app option.

Done, you have successfully Offloaded the Instagram app on your device and it will be installed again and you will be logged in to your account.

Reinstall the App to fix Can’t Receive Messages on Instagram

If the above method does not work for you, you need to uninstall the Instagram app from your smartphone and then install it again. Here’s how you can do it.

Long-press on the Instagram App icon and choose to Remove or Uninstall.
Confirm it by tapping on Uninstall or remove button.
Once uninstalled, open the Google Play Store or App Store on your phone.
Search for Instagram in the search box and hit enter.
Click on the Download button to download the latest version of the app.
Once downloaded, log in to your account and your issue should be fixed.

Check Instagram Servers

If you can’t receive messages on Instagram, it’s most likely because Instagram is down. So, check whether Instagram servers are down or not. There are chances that the messaging feature is down. Here’s how you can check if it’s down or not.

Visit an outage detector website like Downdetector or IsTheServiceDown.
Once opened, search for Instagram.
Check the spike of the graph. A huge spike on the graph means a lot of users are experiencing an error on Instagram and it’s most likely down.
If the Instagram servers are down, wait for some time as it can take a few hours for Instagram to resolve the issue.

Conclusion: Can’t Receive Messages on Instagram

So, these are the ways to fix the issue of Can’t Receive Direct Messages on Instagram. We hope the article helped you in fixing the problem and receive the messages on your account.

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Why I Can’t Receive Messages or DMs on Instagram?

There could be many reasons why are getting the error on your account. It’s either because the servers are down or unstable/slow internet connectivity or outdated app version or corrupted cached files or bugs/glitches on the app or others.

How to Fix Can’t Receive Messages on Instagram?